SERVICE-BAIC GROUP| BAIC CHANGHE Service

AFTER-SALE SERVICE

Collection of users’ experience, follow up with feedback and offer timely corrections to assure that clients can enjoy an outstanding and worry-free service.

Reliable

In the service process, our dealers will ensure to use the original spare parts of BAIC INTL, meanwhile establish a transparent and reasonable standard on maintenance costs so as to estimate the maintenance costs accurately and deliver the vehicle to the customer according to the estimated delivering time on schedule.They will also make the customer experience their service value, and make sure that the customer will come back next time for maintenance and repair and introduce the shop to others and repurchase vehicles.

Professional

Our dealers will pass the strict service management process, equip with advanced and professional equipment and employ certi¬cated professional technicians. They will also enhance the skill level of maintenance technician constantly and establish the key KPI with one-time maintenance rate for evaluating the improvement of maintenance quality.

Convenient

Our dealers will constantly optimize its service ability in the service process, and carry out the quick repair and maintenance service within 24 hours, meanwhile guarantee that there are enough spare parts in inventory so as to solve the customer’s problem quickly.

Thoughtful

When the customers come back for maintenance and repair, our dealers’s service sta will provide warm reception, comfortable customer lounge and take care the customer requirements constantly; will provide service in remote areas through “Mobile service”; conduct lectures for the car owner from time to time to provide basic training on vehicle maintenance, so that the car owners could solve the temporary problem by themselves in emergency; meanwhile, the emergency hot line shall be set up for customers to solve the problems occurred in urgent circumstances.